Telus Health Set Up
** set up is by store
In order to set up the integration between eClaims with Telus and WINK, you will need to collect some information first. This information can be found in the Telus eClaims Provider Portal.
Username – the username you use to log into the eClaims portal.
Password – the password you use to log into the eClaims portal. If you have forgotten your TELUS eClaims username or need to reset your password you can do so directly on the eClaims portal.
First Name – make sure this matches what TELUS has.
Last Name – make sure this matches what TELUS has.
Location ID – to find your location ID, follow these steps:
- Log in to the eClaims portal with an admin account.
- On the home screen, click on "Email and Banking Information".
On the right side of the screen in the middle, under Location, you will see your location ID.
To find your Organization name and Organization CPR ID, follow these steps:
- Within the eClaims portal, go to the "Email and Banking Information" page.
- Your Organization name and Organization CPR ID are displayed at the top right of the page under “Profile”.
Provider Name - use the name displayed under Associate Provider on the TELUS Provider Portal if you are adding providers who are part of a clinic.
Provider type (i.e. discipline)
Use the information displayed under Associated Provider(s) on the TELUS Provider Portal. If there are leading zeros or spaces in the license number, please include them. If the License ID does not match exactly what TELUS has on file for you, you will get error message NL20 (The Provider is invalid) when you submit your first claim. If this occurs, contact TELUS. Note that this ID is not displayed on the TELUS eClaims Portal for privacy reasons.
Provider CPR ID (issued by TELUS) – to find the Provider CPR ID, follow these steps:
- Within the eClaims portal, go to the “Email and Banking Information” page again.
- The Provider CPR ID’s of all your associate providers are listed at the bottom right of the page under Associate providers.
If you work independently and don’t have any associate providers, your Provider CPR ID is displayed under Profile (top right of the page).
You may also find your Provider ID at the top of the screen:
Now that you have all the information you require to set up Telus eClaims in WINK, you can get started.
Go to Company >> Insurance account
Click on “New”
Fill in all the fields as shown below;
- You will need to enter the number for each Associated Provider listed here in the box as indicated in the above WINK screenshot
Add associated ECPs:
Make sure that the professionals' user profiles are setup properly:
FIrst name and Last name must match Telus information (do not use nickname)
Title (RO, OD, MD, Optometrist)
College
License number
Add ALL staff members as authorized users in Data Entry Clerks:
NB: Make sure they have this User Permission:
Other Provided ID's:
Other Insurers: This list should populate automatically when Telus Health is sync'd on your database. The list is the same for all Telus users and may be updated as companies join and leave the Telus Group of insurers. You should not have to add these manually: Simply ask WINK's support team to sync it for you.
Click on Save
Once the account has been set up, the only way to test is to send an actual claim.
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